17 Nov Ellore’s Customer Satisfaction Index Has Increased to 4,3
Hansab Group conducted the third annual Ellore customer satisfaction survey. The internet based survey aimed at understanding how customers perceive Ellore provided services, to evaluate the staff and show areas for improvement.
This year, satisfaction index is 4,3 (method: 1-5 point scale system, 5 is the highest measurement), last year being 4,1. In order to help Ellore improve its services and solutions, customers have filled in electronic based surveys. The key findings from the survey:
Ellore is perceived as a software development partner by as many as 39% of the recipients, 19% think that Ellore provides technical support, 14% treats the company as an integrator and solution sales (17%).
This year, NPS score is 57, a well above average. Where an average benchmark is 30 or less for IT and software development compnies.
Ellore customers would as well like to have:
- More personal, face to face meetings
- Certification key expiration dates to be clarified
- Constantly improve knowhow and competece
- Improve reaction time.
Also, we are grateful to hear about all of the suggestions to add to our current solutions portfolio. We will take them under consideration and plan an action plan for improvement.
All of the recipients had the chance to win a prize that we draw out with the help of random.org. We congratulate Tanel Raun, the winner of the Samsonite business luggage and wish him many journeys ahead.